LAST UPDATED: 5 SEPTEMBER 2026
1. Who we are and what these terms cover
PayBiil LTD (company number 17374104), 66 Paul Street, London, England, EC2A 4NA (“PayBiil”, “we”) provides the website at paybiil.com, the PayBiil app at paybiil.com/app and the PayBiil Android app, which opens that same app (together, the “Services”). These terms are a contract between you and PayBiil about your use of the Services.
PayBiil is a technology company. It is not a bank and does not hold, receive or transmit your money. The regulated parts of the service — verifying your identity, providing the account you pay into, converting your money and paying it out to your recipient — are performed by a licensed payment and identity verification partner (the “Partner”). When you verify your identity you are shown and accept the Partner’s own terms of service; those terms govern the holding and movement of your money, and where they and these terms say different things about that, the Partner’s terms prevail. These terms govern everything else: your account, the app, the quotes we show you, our fee and our support.
2. Who can use PayBiil
You must be at least 18, able to enter into a binding contract, and resident in a country the Partner serves. At launch that is the United States, the United Kingdom and the European Economic Area, together with the other countries and currencies the Partner supports; the app shows you which funding currencies and destinations are available to you once you are verified, and only those are offered. You may open one personal account, and one account per company you are authorised to represent. Everything you tell us must be accurate and kept up to date.
3. Your account
You are responsible for keeping your password secret and for everything done through your account until you tell us it has been compromised at support@paybiil.com. We may suspend an account we believe is being misused or accessed by someone other than its owner. Your legal name and account type (personal or business) lock once identity verification starts, because they are the identity the Partner verifies; contact support if either is wrong.
4. Identity verification
You cannot send money until the Partner has verified you. Verification happens in the Partner’s hosted flow, where you provide identity documents and, for a business, information about the company and the people who control it. The Partner decides the outcome, may approve you for some funding currencies or destinations and not others, may ask for more information at any time, and may withdraw an approval. Neither we nor the Partner can always tell you why a decision was made, because the law sometimes prevents it.
5. How a transfer works
A transfer on PayBiil is a payment you make from your own bank account. You choose a saved recipient, pick the currency you will pay in and see an indicative quote. When you ask for deposit details, the Partner provides an account in your own name — an IBAN or a US routing and account number, depending on the currency — and you pay it from a bank account that is also in your name. Money that arrives is converted and paid out to your recipient automatically. There is no separate “send” step and no amount fixed in advance: what you pay is what is converted and delivered, subject to the minimums and limits in section 6.
The account you pay into is yours and is reused for every payment to the same recipient. Payments received from an account in someone else’s name are returned to the account they came from, less any third-party charges. PayBiil never holds your money and cannot move it; only the Partner can.
6. Quotes, rates, fees and limits
The quote shown before you pay is indicative. It uses a reference exchange rate and the fees known at that time. The exchange rate actually applied is the Partner’s rate at the moment your money is converted, so the amount your recipient receives can differ from the quote, in either direction, especially if you pay later than the quote’s validity or the market moves. The app tells you how long a quote is valid.
Our fee is shown as a separate line before you pay and is the only amount PayBiil earns from a transfer. Third-party costs — the payout network’s charge for the rail your recipient is paid on, and any charge your own bank makes — are shown where we know them and are otherwise outside our control. Each payout rail has a minimum amount below which a payout cannot be made; a payment below the minimum, or one the Partner cannot convert or pay out, is returned to the account it came from, less any third-party charges. Your recipient’s bank may deduct its own fees on receipt.
7. Timing
Most transfers reach the recipient within minutes to two business days after your payment arrives, depending on the rail you pay from (SEPA, ACH or wire) and the rail your recipient is paid on. Timing depends on banks, payment networks and business days in several countries, and on any review the Partner or a bank carries out. It is an estimate, not a guarantee, and you should not rely on a transfer for a payment that must arrive by a fixed time.
8. Recipients, mistakes and returns
You are responsible for the recipient details you save. A payout made to the account details you gave is a completed payout, even if those details were wrong, and cannot be recalled by PayBiil; we will help you contact the Partner, but recovery depends on the receiving bank and is not assured. If you notice a mistake, tell us at support@paybiil.com immediately. A payout that fails because the receiving account rejects it is returned through the Partner to the account you paid from, less any third-party charges. Returns take as long as the rails involved.
9. Acceptable use
You must use PayBiil only for your own payments (or, for a business account, the company’s own payments), and only for lawful purposes. You must not send money on behalf of someone who is not verified, fund a transfer from an account that is not yours, use PayBiil for anything described in our AML & KYC disclosure as prohibited, attempt to get around any limit or check, interfere with the Services’ security or availability, or use automated systems in a way that burdens them.
10. Checks, delays, refusals and closures
We and the Partner may ask you for information about a payment or its purpose, delay a transfer while it is reviewed, decline a transfer, hold or return funds, limit what you can send, or close your account where the law, the Partner’s policies or our assessment of risk requires it. We will tell you what we are permitted to tell you. Where a transfer is declined before your money is converted, your money is returned to the account it came from.
11. Business accounts
A business account may be opened only by a person authorised to bind the company. The company is the customer; the person opening the account confirms that authority and that the information given about the company and its owners and controllers is accurate. Business accounts may be used only for the company’s own payments.
12. Complaints
If something has gone wrong, write to support@paybiil.com with your account email and, if relevant, the recipient and date. We acknowledge complaints within three business days and give a final answer within 15 business days, or tell you why we need longer. Where a complaint concerns something the Partner did — a verification decision, a conversion, a payout — we pass it to the Partner and follow it up with you. Nothing here removes any right you have to complain to a regulator or ombudsman in your country.
13. What we are responsible for
We are responsible for the Services working as described in these terms and for our fee. We are not responsible for the Partner’s performance of the regulated services beyond what the law requires of us, for your bank or your recipient’s bank, for exchange-rate movements, for losses caused by details you gave us being wrong, or for delays outside our control. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you in any twelve months is limited to the fees you paid us in those twelve months. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.
14. Intellectual property
PayBiil and its licensors own the Services, the PayBiil name and marks, and their design, text and software. You may use them to use the Services and for no other purpose without our written permission.
15. Ending these terms
You can close your account at any time from your profile or as described at paybiil.com/delete-account; transfers already in progress complete first. We may suspend or close your account if you break these terms, if the Partner withdraws your verification, if the law requires it, or on 30 days’ notice for any other reason. Closure does not affect payments already made, and the record-keeping described in our privacy policy continues for as long as the law requires.
16. Changes
We may change these terms. For changes that affect your rights or what you pay we will email you at least 30 days before they take effect, unless the change is required by law or the Partner sooner. If you do not agree, close your account before the change applies; continuing to use the Services after that date means you accept it.
17. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere, you keep the protections of the mandatory laws of your country and may bring a claim there.
18. Contact
Legal questions: legal@paybiil.com. Support: support@paybiil.com. PayBiil LTD, 66 Paul Street, London, England, EC2A 4NA.