Leaving? Here's how.

LAST UPDATED: 5 SEPTEMBER 2026

1. How to request deletion of your account

1. From the app: open Profile and choose Delete my account. It brings you here, so the steps are the same either way.
2. Email us at privacy@paybiil.com from the email address registered on your account, with the subject line Delete my account. You do not have to give a reason.
3. We confirm it is you. We reply within two working days. Because deleting a payments account is irreversible, we may ask you to confirm from the account email or answer a short security question. We never ask for your password.
4. We close and delete. Your account is closed as soon as your identity is confirmed and any transfer in progress has completed or been returned. Personal data that we are not legally required to keep is deleted within 30 days. You receive a confirmation email when it is done.

If you cannot access the account email any more, write from another address and tell us; we will verify you another way before acting.

2. What is deleted

• Your login and account profile: name, email address, phone number, country of residence and account type.
• Saved recipients and their bank details.
• Draft quotes and app preferences.
• Any open support conversation that is not connected to a completed transfer or a legal matter.

3. What we must keep, and for how long

PayBiil helps people send money, so some records are covered by anti-money-laundering law. Under the UK Money Laundering Regulations 2017 (and the equivalent rules that bind our licensed payment and identity verification partner), the following are kept for five years after your account closes or after the transaction they relate to, whichever is later, and then deleted or irreversibly anonymised:

• Identity verification records: the outcome of your verification and the identity information and documents you provided in the verification flow.
• Transaction records: amounts, currencies, exchange rates, fees, recipient details, references, timestamps and status of each transfer.
• Compliance records: screening results, risk assessments and the correspondence needed to evidence them.

During those five years this data is held only for legal and regulatory purposes, is restricted from any other use, and is protected as described in our Privacy policy. Two further, shorter exceptions: technical and security logs are kept for up to 12 months, and records needed for an open dispute, refund, complaint or legal claim are kept until it is resolved.

Identity verification is carried out by our licensed payment and identity verification partner in its own hosted flow. It holds its own copy of those records under its own privacy notice and legal duties. We pass your deletion request on to the partner; it applies the same five-year retention rule before deleting.

4. Delete some data without closing your account

You do not have to close your account to remove information:

• Saved recipients can be removed in the app under Recipients.
• Phone number and country can be changed or cleared under Profile.
• Anything else: email privacy@paybiil.com and say what you want removed. We answer within one month. Some information cannot be removed while the account stays open because it is needed to run the account (your legal name and email address) or is covered by the retention rules in section 3; we will tell you which.

5. Your other rights

Deletion is one of several rights you have under UK GDPR: you can also ask for a copy of your data, correct it, restrict or object to some processing, and complain to the Information Commissioner's Office (ico.org.uk). The Privacy policy explains each of them. Data controller: PayBiil LTD, company number 17374104, 66 Paul Street, London EC2A 4NA, United Kingdom — privacy@paybiil.com.