LAST UPDATED: 5 SEPTEMBER 2026
1. The model
PayBiil LTD (company number 17374104, registered in England and Wales at 66 Paul Street, London EC2A 4NA) builds and operates the customer interface: the website, the app, the recipient book, the quotes and the support desk. Each customer is onboarded and verified as a customer of our partner, a licensed payment and identity verification provider (the “Partner”), and accepts the Partner’s terms inside verification. The Partner provides the account the customer pays into, converts the funds and pays the recipient. Customer money moves from the customer’s own bank account to an account in the customer’s own name at the Partner and on to the recipient; at no point is it held by PayBiil or pooled with other customers’ funds.
2. Where PayBiil is available
Senders resident in the United States, the United Kingdom and the European Economic Area, together with the other countries the Partner serves, can fund transfers in US dollars or euro. Recipients are paid by SEPA transfer across Europe. Faster Payments in the United Kingdom, ACH and wire in the United States, and the Mexican and Brazilian rails are built and tested but not open: a rail is offered only once the Partner has priced it and it has been proven end to end, and until then it is shown to no one. For customers in the European Economic Area the Partner is authorised by its home-state regulator as an electronic money institution and as a crypto-asset service provider, and the customer accepts that entity’s terms inside verification. Availability for a given customer depends on their verification outcome, and further destinations are added as our payout partners come online. The app shows each customer exactly what is open to them; nothing outside that list is offered.
3. Governance and controls
Responsibilities between PayBiil and the Partner are documented and the Partner’s controls are the ones that gate money movement. PayBiil maintains its own anti-money-laundering policy, keeps records for the periods UK law requires, reviews platform activity, handles complaints, and escalates to the Partner and to the authorities where required. Every production change is tested before release and the platform fails closed: a route that cannot be priced or settled is not shown, and a payment that cannot be attributed to a verified customer is returned.
4. What customers see before they pay
Before any payment a customer sees the recipient and their account details, the currency they will pay in, an indicative exchange rate and the amount the recipient is expected to receive, PayBiil’s fee as a separate line, the third-party rail charge where known, the expected delivery time and how long the quote is valid. They are told in plain terms that the rate is fixed when their money is converted, not when the quote is shown. Transfer status is reported in the app as it is received from the Partner, and support is reachable at support@paybiil.com. Complaint handling is described in our terms of service.
5. Security and privacy
The platform is built around data minimisation and controlled access. Passwords are stored only as one-way hashes by our authentication provider; identity documents are collected and held by the Partner, not by PayBiil; sessions use secure, HTTP-only cookies; and the browser never receives provider identifiers or settlement details. Security and privacy review are part of every change, and our privacy policy sets out what we collect, why, and how to delete an account.
6. Partnership and diligence enquiries
Licensed institutions, payment networks, infrastructure providers and compliance partners may contact partnerships@paybiil.com. We welcome diligence questions and share further information under appropriate confidentiality arrangements.