LAST UPDATED: 5 SEPTEMBER 2026
1. How responsibility is divided
PayBiil LTD (company number 17374104) is a technology company. Identity verification, sanctions screening, transaction monitoring and the holding and movement of money are performed by our licensed payment and identity verification partner (the “Partner”), under its own regulatory obligations and its own terms, which you accept when you verify. PayBiil operates its own anti-money-laundering policy alongside that: we decide who we allow onto the platform, we monitor how it is used, and we cooperate fully with the Partner and with the authorities. Neither of us will let a transfer proceed that the other has stopped.
2. Customer verification
Before your first transfer you complete verification in the Partner’s hosted flow. For a person that means your legal name, date of birth, address, nationality, a government identity document and a selfie. For a business it means the company’s registration details, its registered address, and identity verification of the people who own or control it. Approval may be given for some funding currencies and destinations and not others, and may require more information later — for example proof of address before you can pay in euro. Your legal name and account type cannot be changed once verification has started.
3. Screening and monitoring
You, your recipients and every payment are screened against sanctions lists, politically-exposed-person and adverse-media sources, and fraud indicators, before and after processing. Patterns that do not fit your profile — unusual amounts, frequency, destinations or funding sources — are reviewed. Reviews can delay a transfer; we tell you when one is under way, though not always why.
4. Money moves only between verified names
The account you pay into is in your own name, and you must pay it from a bank account that is also in your name. A payment received from anyone else’s account is returned to where it came from. You may not send money on behalf of another person, accept money from another person to send on, or let anyone else use your account. These are the controls that make a PayBiil transfer traceable end to end.
5. Information requests and restrictions
We or the Partner may ask you about the purpose of a payment, the source of your funds, or your relationship to a recipient, and may delay or decline a transfer, hold or return funds, set limits, or close an account where the law, the Partner’s policies or an assessment of risk requires it. You must answer promptly, accurately and completely. Where the law prevents us from explaining a decision, we will say so rather than invent a reason.
6. Prohibited activity
PayBiil must not be used for money laundering, terrorist financing, sanctions evasion, fraud, trafficking, exploitation, tax evasion, bribery, or the purchase of goods or services that are illegal where you or your recipient live; for gambling, adult services, weapons, controlled substances or unlicensed financial services; for payments to or from countries or persons subject to sanctions; or for anything designed to disguise the origin, ownership or destination of money. We serve residents of the United States, the United Kingdom and the European Economic Area and the other countries the Partner supports, and only the destinations shown in the app.
7. Reporting and cooperation
Where the law requires, PayBiil or the Partner reports suspicious activity to the competent authorities in the relevant country and cooperates with lawful requests from law enforcement, regulators and courts. We are not permitted to tell you when a report has been made. Records of your identity, your transfers and our decisions are kept for five years after your relationship with us ends, as UK anti-money-laundering law requires; the privacy policy sets out the detail.
8. Your part
Give accurate information and keep it current. Pay only from your own account. Know your recipients. Tell us at support@paybiil.com if you think your account has been misused or if you have been asked to send money on someone else’s behalf — that is how scams begin, and we would rather stop a transfer than complete one you will regret.